Service Performance

More Measurements. More Predictability.

While on-time delivery is critical, we also know that customers look for a service advantage in other areas of performance, from on-time pick-ups and morning deliveries, to exception-free freezable protection and preventable accidents.

We measure more performance metrics with greater precision than just about any other carrier in the marketplace today. And we’re not shy about sharing our 99+ % performance standard with you. We issue a Quality Process report to many of our customers on a monthly basis, or can provide one for you by request.

Our predictable service performance has earned us many Customer Service Awards and Preferred Carrier Status over the years. And we’re proud to say – Pyle People Deliver on our Promise.

Key Quality Indicators

	Goal	2009	2010	2011
On-Time Performance
On-Time Pickups	100.0%	99.9%	99.3%	99.9%
On-Time Delivery	99.5%	99.1%	98.0%	97.7%
A.M. Delivery (All Shipments)	70.0%	61.4%	57.4%	54.4%
On-Time Pyle Priority	100.0%	99.7%	99.2%	99.1%
Time Specific Appointments	92.0%	91.1%	88.5%	87.9%
Shipment Integrity
Claims Free Shipments	100.0%	99.9%	99.8%	99.8%
Exception-Free Freezable Protection	100.0%	99.9%	99.9%	N/A
Claims Ratio	50.0%	0.35%	0.57%	0.63%
Safety
Accidents Per Million	< 1	1.01	0.92	0.94
Miles Driving